Scheduled Outage to Alberta Netcare Portal: Thursday, February 13, 2025, from 9:00pm to 4:00am on Friday, February 14, 2025

Alberta Netcare Portal will be unavailable during the above noted period to accommodate system upgrades. Users who are logged in during this time will be disconnected and will need to re-authenticate following the outage period. If you anticipate urgent access to results, please refer to and complete the ANP Downtime Contingency Kit in advance of the maintenance.

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

Alberta Netcare Portal Release – November 22, 2024

Netcare enhancements:

• Netcare Portal has a new Dashboards tab with a new dashboard, Patient Quick View, and the dashboard Event History that is now moved under this tab.
• A new “Dock” tab that provides ability to view multiple documents using the new docked windows feature
• Additional changes to the Clinical Document Viewer (CDV) Tree to enhance user experience

eReferral updates:

• Enhancements to five Referral Workflow Action Forms
• Introduced new referral statuses (New Request and Redirected Worklists)
• Added two new task lists (Registered and Unregistered Referrals)
• Increased size of file attachments

For more information, view the release notes.

Referrals Issue Identified: Thursday, October 24, 2024

An issue has been discovered affecting referrals that have been entered and then edited. This issue only affects referrals (and not eConsults) created before October 18, 2024 where the "edit referral" workflow was used on or after October 18, 2024. Affected referrals may not display certain information on the main referral screen in the following areas: Patient contact information, attachments, linked Netcare documents, requirements/exclusions, and potentially other areas of the referral form. Technical teams are working to resolve the issue. If you require assistance or further information, please contact access.ereferral@albertahealthservices.ca

Alberta Netcare Portal Release – October 17, 2024 – eReferral Updates

On October 17, enhancements were made to 3 Referral Workflow Action Forms (Appointment Booked, Complete (T5), and Received Date (T2)), Create Referrals (CR) Standard Form, and a bug impacting the printing of patient’s pertinent history in eReferral was fixed. For more information, please view the release notes.

Browser Changes to Alberta Netcare Portal Remote Access: October 17, 2024 from 12:00pm-1:00pm.

The browser used to launch Alberta Netcare Portal remotely will soon change from Internet Explorer to MSEdge. After 12:00pm, on October 17, when launched remotely, Alberta Netcare Portal will open in a MSEdge browser. Navigating Netcare will remain the same. During the transition, there may be two icons available to launch Alberta Netcare Portal. Either icon can be used to open Netcare, and work activities will not be disrupted.

For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Helpdesk at 1-877-931-1638.

Alberta Netcare Portal Release – September 19, 2024 – eReferral Updates

On September 19, enhancements were made to Referral Workflow Action Forms, FAST Letters, the Materialized View, and the Provincial Registry (PPR) search in eReferral. For more information, view the release notes.

Alberta Netcare Portal Release – August 15, 2024 – eReferral Updates

On August 15, several eReferral updates including Referral Workflow Action Forms, FAST Letters, CDV tree and Materialized Views were applied. For more information, view the release notes.

APL Lab Results – Authorizing Provider and Coordination of Care Recipients – July 26, 2024

As of July 22, 2024, Alberta Precision Labs (APL) can electronically merge duplicative lab orders, instead of collecting separate specimens for each requisition. Only one provider will be listed on the result as the authorizing provider, and others who ordered the test will be listed as a Coordination of Care recipient.

Alberta Netcare Portal Release – July 19, 2024 – eReferral Updates

On July 19, several eReferral updates including Referrals Materialized Views and system enhancements related to an Alberta Netcare Portal service pack were applied. For more information, view the release notes.

Changes to Remote Session Timeout: Wednesday, July 17, 2024

After logging in to Alberta Netcare Portal remotely using Citrix (requiring the use of a RSA SecurID token), the session timeout is set to one hour. Once a remote session has been idle for an hour, the connection will be lost and users will need to log in again to re-establish the connection.

For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

Alberta Netcare Portal Release – June 28, 2024 – eReferral Updates

On June 28, eReferral was upgraded from Version 4 to Version 5. New features are available, and the look and feel is updated. For more information, view the release notes.

Alberta Netcare Portal Release – June 27, 2024 - Updates

On June 27, Connect Care users who access Netcare patient chart via the “Launch Netcare” function will no longer be restricted to view-only functionality in Netcare. For more information refer to the release notes.

Alberta Netcare Portal Release – April 25, 2024

On April 25, 2024, several modifications were made to the list of eReferral facilities for urology and gynecology. See the release notes for detailed information.

Home Care Summary Report Update – January 18, 2024

A new version of the Home Care Summary report is available for clients that have transitioned to Connect Care. For any questions or concerns, AHS employees please contact 1-877-311-4300, while Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

Firefox Issue Related to Viewing Patient Demographics

The Mozilla Firefox web browser intermittently displays blank Patient Demographics when viewed in the Dynamic Patient Summary. To resolve the issue, simply refresh or re-launch the page. For any questions or concerns, AHS employees please contact 1-877-311-4300, or Community Alberta Netcare users (outside AHS) can contact the Provincial Service Desk at 1-877-931-1638.

Alberta Netcare Portal Release: December 14, 2023

As of December 14, 2023, the Netcare Patient Event History display has new functionalities, and changes were made to the User Messaging interface to enhance user experience.
See release notes here for detailed information.

Alberta Netcare Portal Release – October 26, 2023

On Oct. 26, 2023, deactivation of specialties, facilities and reasons for referral occurred for some Advice and Consult Request specialties. See release notes here for detailed information.

Changes to access Adult Oncology Medication information in Netcare

Adult Oncology Medication information is not available in the Pharmaceutical Information Network (PIN), and can be found in the Consultation folder of the CDV tree

• Just like Pediatric Oncology Medication Information, Adult Oncology Medication information can be found in the “Consultations” folder of the CDV tree, located on the left menu of the Patient details screen.
• For oncology consult letters that are available in the “Consultations” folder in Netcare’s CDV tree:
  • ~80% of the consultation reports will have the Doctor’s(Dictating Doctor/Author) name as the Title of the report.
  • ~20% when the dictating doctor id is not available in the repository, the value is either ‘Outpatient Consultation- ’ or ‘Inpatient Consultation-’
• Efforts are in progress to enable access to this information to impacted providers, such as pharmacists, based on their assigned Netcare role and access permission.

For more information, click here for the Information Sheet related to this change, or contact AHS Support at 1-877-311-4300 or Community Alberta Netcare users (outside of AHS) can contact the Provincial Service Desk at 1-877-931-1638.

Alberta Netcare Portal Release – July 27, 2023

On July 27, 2023, changes were made to Alberta Netcare eReferral including the removal of Psychiatry – Child and Adolescent in the Edmonton Zone for Advice Request, and South Edmonton Nephrology in the Edmonton Zone for Advice and Consult Request. Additional workflow changes were made that will affect receiving providers.See release notes here.

Alberta Netcare Portal Release – June 15, 2023

Netcare enhancements:

• A new radio button option called "Document redacted due to content updates-decommissioned system." has been added to the Result Investigation Management (RIM) screen for decommissioned systems.
• A new table called "Not Immunized Events" has been added to the Provincial Immunization History page(RESOLVED).

eReferral updates:

• Adding reason for referral to all FAST letters,
• New workflow options added to Advice and Consult Request workflows, and
• Removal of Nephrology – Sheldon M. Chumir Centre facility

For more information, view the release notes.

Alberta Netcare Portal Release - eReferral – May 18, 2023 Updates

On May 18, 2023, a number of eReferral updates were made including adding a new Family Medicine specialty to eReferral Advice Request. Additional changes to the eReferral worklists, Consult Request referral form and Facilitated Access to Specialized Treatment (FAST) letters were also included.For more information, view the release notes.

Advisory Regarding Transcribed eScription Oncology Reports: Tuesday, April 11, 2023

On April 11, 2023 transcribed eScription Oncology reports will no longer file under Progress Notes and will appear under Consultations in Netcare.

Alberta Netcare Portal Release – February 2023 eReferral Enhancements

On February 23, 2023, Alberta Netcare eReferral updates were implemented that affect referring, receiving and triage users. Key highlights include Consult Request referral form changes, a new option for Provider Notifications, FAST program additions, and workflow and dashboard updates.

For additional details and more information, view the release notes.

CHANGES with Alberta Netcare Support - Updated Contact Information - COMMUNITY USERS

Additional Alberta Netcare contact information is now available to Community Users. Two new phone numbers have been added for eHealth Support Services (local Edmonton and Calgary), and a new email address. We have also noted the contact for remote access token (FOB) support. Please refer to the table below to find out where to go for help.